QUESTIONS I GET ASKED FREQUENTLY

• Q: Do I need to send money when I accept your Quote?
• A: No you do not have to pay any money until at the end of the first day of the Job. We would like then to receive 20% of the total Quote. The final payment to be made on the last day of the job. Please note: We do no have accounts.
• Q: How long will you take to paint our house
• A: A normal house will take approx 5 days, but larger houses may take up to 2 weeks.
• Q: What type and Quality of paint do you use?
• A: We only use the best premium paint for the Job, the paints we use are paints we have been using for many  years and they have been proven over time to be more than suitable for the task. I personally use Solver Duraguard for all external applications. I will not use a product that is not suitable or durable.
• Q: Will you personally be on the Job?
• A: I am on all jobs working and supervising all aspects of the project. Although it is not always possible to be there 100% of the time, because we are only a small Painting Business and ongoing Quotes are a continuous duty of mine. 
• Q: Will I receive a Guarantee with my Paint Job?
• A: I guarantee all jobs personally for 3 years, but only Premium Jobs get a written Guarantee for 5 years. 
• Q: If there is some touch ups, how and when can I get you to fix them? 
• A: We cannot run over to your house every time you spot a touch up, houses are so complex and although we are very thorough, sometimes touch ups are inevitable, so what the best thing to do is make a list over a period of a week and then fax or mail the list and I will make sure they are done to your satisfaction.
• Q: I found a little miss behind a door, can I hold off payment until it is fixed.
• A: Over the years I have found this is what people naturally do! All this does to me is makes me think that the customer is unwilling or unable to pay. We have been in business for a lot of years and have no intention of running out on a little miss. Usually we have started the next job and it is inconvenient to leave a new job and a new customer to rush over and fix a miss. How would you like it if we ran out on you all the time instead of getting the job done quickly? We will fix it, it could take a couple of days, instead of demanding we immediately drop everything and rush over to spend 1 minute touching up behind a door before you hand over the cheque. Pay your account and use this time  to browse the job and double check the work and perhaps you might find another miss that we can fix while we are there.?

           If you have any other Questions Email